Terms and Conditions


Posted and effective as of 28.8.2017

These Sales Terms are applicable to the TE3 Oy Webshop (“Online Shop”) at the www.te3balance.com and to orders and sale transactions for products available at the Online Shop (“Product”).

The Online Shop is owned by TE3 Oy, Finland FI27652842.

With regard to your purchases in the Online Shop we will communicate electronically by sending email or posting electronically. You agree that all agreements, notices, disclosures and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

Please note that these Sales Terms give you specific rights, and you may have other rights, which vary from jurisdiction to jurisdiction.

1. About These Sales Terms

These Sales Terms only apply to purchases made in this Online Shop. Other TE3 web sites on the internet and Social media may have different terms and conditions. From time to time TE3 may change or alter these Sales Terms which will be applicable to orders placed on or after the effective date stated by TE3.

Information contained in TE3’s advertising, brochures or other written materials, on TE3 web sites or given to you, is for information only and not an offer by TE3 to supply any Products.


Additional terms and conditions are required to be accepted for Employee or other Hookup purchase programs.

2. Placing an Order

To be able to buy Products you have to:

provide your name and address, phone number, email address, payment details and other required information;

be at least 18 years of age;

be the owner or authorized holder of a valid debit/credit card.

You may place an order by clicking on the “Add to cart” button and proceeding to the checkout page.

When you create a TE3 account you will also create a personal user identification (your username) and password. Keep your password protected at all times and do not disclose it to anyone else as you are personally responsible for each purchase made using your user identification and password.

3. Order Processing and Contract Formation

You agree that your order is an offer to buy the Products listed in your order under these Sales Terms. All orders must be accepted by TE3. We may choose not to accept abnormal orders and orders which TE3 suspects are not placed in good faith.

After having received your order, we will send you an acknowledgement email with your order number and details of the items you have ordered.

Acceptance of your order and the formation of the contract of sale between TE3 and you will not take place unless and until you have received Your TE3 Order confirmation email.

You have the option to cancel your order at any stage by contacting TE3 customer service by email info (at) te3balance.com

4. Prices, Shipping and Handling, Charges and Taxes

The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt and order confirmation emails. TE3 may change prices at any time without notice. Price increases will only apply to orders placed after such changes.

TE3 charges sales tax where required by law. If you are shipping to states where sales tax is charged, the appropriate charges will be added to your merchandise total and displayed in your TE3 Order. Prices for the Products do not include charges for shipping and handling.

Separate charges for tax and shipping will be itemized in your shopping cart and on Your TE3 order confirmation email.

We sell and deliver our Products to the Geographical Areas where we have the required certifications, regulatory requirements and testing approved. We are actively seeking new areas for approval, but for reasons beyond us they may delay sales and deliveries in certain areas. If you have purchased the product from the area where we cannot yet supply the Product, we will notify you by e-mail after your order by canceling your contract.

5. Product Availability and Delivery, Circumstances Beyond Reasonable Control

TE3 does not guarantee the availability of any Product in the Online Shop. TE3 reserves the right, without liability or earlier notice, to change, discontinue or stop making any Product.

For details on different delivery options please see summary of our services.

We will provide you with the information on the latest expected delivery date with the order confirmation email.

If you order any personalized items, the manufacturing time for such items is added to the shipping time of the selected delivery option.

In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered items to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us.

Delivery options are defined in checkout and may change. Delivery based on the option selected is not guaranteed. Reimbursement for payment of the express delivery price will occur if the service requested was not delivered on time.

If the items remain undelivered and are returned to us undelivered, we consider that you have exercised your right to cancel the contract and when we receive the returned delivery package we will refund you in accordance with our return policy less the reasonable additional costs incurred by TE3.

TE3 shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters.

6. Compatibility, Product Information

When placing your order please ensure that the Products you purchased are compatible for the intended use. Please use the information provided in the Online Shop as reference when checking compatibility. In the event of a difference between the Online Shop content and any other TE3 (or non-TE3) web site (or any other source of information) the compatibility of Products as shown on the Online Shop at the time of purchase will be seen as taking precedence. We encourage you to examine the delivery package and received items within fourteen days after they are delivered to you and check their condition and that the content of the delivery package is complete.

7. Payment

There may be exceptions to the choice of payment methods country-by-country.

Payment by credit/debit cards shall be made by a credit or debit card approved by TE3. Approved credit and debit card types are listed in the Online Shop. You have to supply your payment card details when you place your order. Your credit card may not be accepted if: (i) the name on the credit card does not match the billing name given or (ii) the billing address given does not match the bank records. Your payment card will be charged on shipment of the ordered items. We will not supply the items to you until your card issuer has authorized the use of your card for payment of the ordered Products. As your Order confirmation email is your proof of purchase, we recommend that you save and print that document for your potential future use.

8. Title to Products

TE3 retains full legal title to Products until it has received all amounts due on the ordered Products.

9. Return and Refund, Other Options

If you have bought Products for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased, return the product within thirty (30) calendar days after the date of receipt of the delivery and correctly follow the instructions on the return form provided with your shipment.

Once we have received and validated your returned items, we will confirm it to you by email. Refund will be processed by us and confirmed by email.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, contact without delay our customer service via email info (at) te3balance.com or https://te3balance.com/contact-us/ and provide all the information requested in the annex 1 so that we can identify and process the recovery quickly.

10. How to Return Items?

A pack slip and return information will be inserted within your package.

You must return the items in their original package.

You must include all accessories, user manuals and any free gifts that came in the same package.

Where an item has been purchased as a part of a bundle of multiple items, all multiple items within that bundle must be returned.

Please treat the items with care and return them in the condition that they were delivered to you.

Please use, if possible, the original delivery package or pack the items securely and make sure that the filled out return form is included inside the box and place the pre-printed return label on the outside of the packing used for shipping.

Replacement or refund can only be processed once we have received all the items to be returned.

If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law.

You can download the Return form and instructions here.

If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card fifteen (15) calendar days after the date of receipt of the delivery.

Please note that TE3 will only process returns and refunds for items bought in this Online Shop.

11. Warranties and Statutory Rights

TE3 limited manufacturer’s warranty offered for Products will be included in the user guide or included in the Product’s packaging or made available otherwise to you. For more information please see details of the applicable TE3 warranty.

There are no other warranties, conditions, or other terms that are binding on us. Any warranty, condition or other term concerning the transaction which might be implied by statute, common law or laws applicable in the country where you bought the ordered items (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the ordered items are suitable for your purposes.

For other than TE3 Products (even if they are contained in Product bundles or promotions), all warranty claims are to be made in accordance with the warranty terms and conditions of the manufacturer.

If you believe that you are entitled to repair services under the TE3 limited manufacturer’s warranty or based on your statutory rights, please use the Service Request to send in your product to be serviced.

12. Personal Data

The TE3 privacy policy and additional provisions in these Sales Terms govern the use of your personal data. Purchasing of goods in the Online Store requires that you accept the TE3 privacy policy and the processing of personal data as described in the TE3 privacy policy.

13. Our Liability

These Sales Terms set out the full extent of our obligations and liabilities in respect of the Products. To the extent permitted by applicable law, there are no other warranties, conditions or other terms that are binding on us than the ones mentioned in these Sales Terms. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

We shall not be liable whether in contract, tort or otherwise for any economic losses (including without limitation loss of income, loss of profits, loss of contracts, business or anticipated savings), loss of data, loss of goodwill or reputation or for any special, indirect, consequential or punitive loss or damage of any kind howsoever arising. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

14. General

If any provision or provisions of these Sales Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired.

15. Contact details

TE3 customer support will assist you with any questions. You can contact us either via email or thru www.te3balance.com.

16. Governing law

These Sales Terms shall be governed and construed in accordance with laws of Finland.


Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7